Short Version:
Your personal information is your own and subject to distribution only for
purposes of order fulfillment, our business planning (in aggregate only!) and
cooperation with Law Enforcement and/or other government officials in the
pursuit of their legitimate functions. We will not at any time sell your
personal information to anyone for any reason. You can at any time remove your
account information from our web site at (http://www.theothersolutions.com/catalog/account.php)
Full Version:
Information We Collect.
Our primary goal in collecting personal information from you is to
provide you with a smooth, efficient, and personalized experience
while using our services. This allows us to provide services and
features that most likely meet your needs, and to customize our service
to make your experience easier and quicker.
To fully use our services, you will need to register using our
online registration form, where you will be required to provide us
with your contact information (e.g. e-mail address) and some other
information relating to your professional employment (e.g. name of the
company you work for, your position there). We automatically track
certain information about you based upon your behavior on our site.
We use this information to do internal research on our users
demographics, interests, and behavior to better understand and serve our
users. This information is compiled and analyzed on an aggregated
basis.
Using the The Other Solutions web server log files,
we use IP addresses to analyze trends, track users movement, and gather
broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information. This information may
include the URL that you just came from (whether this URL is on our site
or not), which URL you next go to (whether this URL is on our site or
not), what browser and operating system you are using, your IP address
etc.
In addition, we use cookies on certain pages of our site. We may
also offer certain features that are only available through the use of a
cookie. Cookies can also help us provide information which is targeted
to your interests. Cookies are stored on your hard drive, not on our
site. Most cookies are "session cookies," meaning that they are
automatically deleted at the end of a session. The other type of cookie
we use is a "persistent" cookie. This stays on your hard drive and we
use this to automatically identify who you are. We use this cookie so
that you do not need to log in manually every time you visit the site if
you are a registered user. The cookie itself contains no personally
identifiable information but it does pass an ID to our server which
allows us to tie the cookie to your personal information. We do this to
allow us to let you know on the homepage what has changed on the site
since your last visit. We also use the cookie to track how often you
visit the site so we know who our most loyal users are. You are always
free to decline our cookies if your browser permits, although in that
case you will not be able to use certain features on our site. For
example, if you disable cookies, you will need to log in manually each
time you visit the site as we cannot use a cookie to remember who you
are. Some of our business partners (e.g. ixwebhosting.com;) use cookies
on our site. These are used to monitor site performance and to measure
site traffic and usage. We have no access to or control over these
cookies. This privacy statement covers the use of cookies by
E-consultancy only and does not cover the use of cookies by any
advertisers.
Surveys & Contests. From time-to-time our site may request
information from users via surveys, contests or for a particular service
(e.g. newsletter). Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or not
to disclose this information. Information requested will include contact
information (as supplied to the site during registration) and
supplementary information on your professional interests, opinions and
preferences (e.g. choice of software, working practices, opinions on
industry issues, feedback on the Other Solutions m web site). We
will use the contact information to notify winners. We will not publish
winners details on the site though on request we will provide details
of any winners name and organization. If the survey or contest has a
sponsor then we will share information given by entrants with the
sponsor.
Payment Processing. In order to process payments online
we require the billing address for the credit card used and our external
payment provider, PayPal, requires
your credit card details. For details of how your information is used,
please see following section.
3. Our Use of Your Information.
We use personally identifiable information about you to improve our
marketing and promotional efforts, to statistically analyze site
usage, to improve our content and product offerings and to customize
our sites content, layout, and services. We believe these uses allow us
to improve our site and better tailor it to meet our users needs.
We use your e-mail address to send you newsletters or other
communications that you have requested from the Site. Out of
respect for our users we offer an opt-out (see 4. below).
We use information in the file we maintain about you, and other
information we obtain from your current and past activities on the Site,
to resolve any disputes, troubleshoot problems and enforce our User
Agreement. At times, we may look across multiple users to identify
problems or resolve disputes, and in particular on rare occasions we may
evaluate your information to look for users using multiple User IDs or
alias.
Payment Processing. We take online payments for our
online store. We use PayPal
as our external payment provider. In addition to the information
outlined above, we require the billing address of the credit card you
use so that we can pass this to PayPal who check the address against the
cardholders details for security purposes. We store these billing
details on our servers in case we need to contact you in the future
regarding payments. PayPal requires that you provide your credit card
details to process the transaction. This is done on a secure PayPal
server using SSL (secure sockets layer). As you go through the
transaction process we let you know when you are about to be transferred
to PayPals servers for the secure transaction. These pages have the
look and feel of the The Other Solutions site as we use the
PayPal templates to keep as much of the The Other Solutions
branding as possible but you are actually on the PayPal servers and the
information you submit goes to PayPal. After the transaction has been
authorized you are returned to the The Other Solutions site.
The Other Solutions does not have any access to these credit card
details and they are not stored or processed in any way by The Other
Solutions. In the case of a suspected fraudulent transaction, card
details may be disclosed to The Other Solutions by PayPal for the
sole purpose of performing further checks. The Other Solutions is
not permitted to then retain these details. These details are stored
securely by PayPal in order to process future payments you may make, but
PayPal does not use your information for any other purpose.
Your Personal Information is stored in our databases, which are located
in the United States. Please note that the information you enter
may at some time be transferred outside the United States
for the purposes of processing by The Other Solutions or any of
its affiliates. By submitting your information, you consent to this
transfer.
4. Opt-Out of Email CommunicationsIf at any stage you wish no
longer to receive any e-mails that you receive from the site you can
stop them coming by changing your preferences in the "E-mail services"
section under "My Account" which can be found at
http://www.theotherSolutions.com/catalog/index.php. On this page you
can define what e-mails you receive from the site (if any) and save your
settings.
5. Our Disclosure of Your Information
Unfortunately, due to the existing regulatory environment, we cannot
ensure that all of your private communications and other personally
identifiable information will never be disclosed in ways not otherwise
described in this Privacy Policy.
By way of example (without limiting the foregoing), we may be forced to
disclose information to the government or third parties under certain
circumstances, or third parties may unlawfully intercept or access
transmissions or private communications. We can (and you authorize us
to) disclose any information about you to law enforcement or
other government officials as we, in our sole discretion, believe
necessary or appropriate, in connection with an investigation of fraud,
intellectual property infringements, or other activity that is illegal
or may expose us to legal liability.
As a general proposition, we do not sell or rent any personally
identifiable information about you to any third party.
Advertisers. We do aggregate personally identifiable
information and disclose such information in aggregate to advertisers
and for other marketing and promotional purposes. However, in these
situations, we do not disclose to these entities any information that
could be used to personally identify you.
TheOtherSolutions.com community. Throughout the Site, you are
identified by your User ID, which is thereby disclosed to other users
and third parties. Your User ID can be used to identify you and your
activities throughout the Site. Other people can see your rating, your
postings on the Site, and so on. We also provide others a number of ways
to allow other users to find more out about you and your site activities
if you give them permission to access this information. Please be aware
that if you post personal information online that is accessible to the
public, you risk receiving unsolicited messages from other parties in
return. TheOtherSolutions.com cannot be liable for any such
communications.
Legal Requests. TheOtherSolutions.com cooperates with law
enforcement inquiries and other third parties to enforce laws,
intellectual property and other rights. Local, and international law
enforcement agents can request and may receive your personally
identifiable information.
Suppliers and Other Service Providers. From time to time we use
third party Suppliers and Service Providers to facilitate our
services(e.g. shipping). Where any Service Provider collects information
directly from you (such as the situation where we ask a Service Provider
to conduct a survey for us) you will be notified of the involvement of
the Supplier or Service Provider, and all information disclosures you
make will be strictly optional.
6. Discussion Forums & CommentsIf you choose to post
messages in our forums, or leave a message or comment in other areas
of the site (e.g. comments in the Providers section of the site), or
leave feedback for us or other users, we will store such information in
a file personal to you. This is so that we can see what contributions
you have made to the site.
Where you make such comments or forum posts, your User ID will also be
given on the site allowing other users to click on it to find out more
about you. Although you may update and choose your own User ID, it is
always publically available information.
We track which forum messages individual site users read. This is in
order to help us understand which content that user is most interested
in. We use this intelligence to help personalize the site to match the
interests of the user.
7. "Tell a friend" services
TheOtherSolutions.com offers a service whereby you can e-mail site
content (for example, a particular forum post) to a friend or colleague.
This will involve entering the e-mail address of your friend. We do
not use the e-mail addresses you enter for any purpose other than to
send your e-mail. We do not store, rent or sell these e-mail
addresses.
8. Control of Your PasswordExcept as specifically permitted by
this section, you may not disclose your TheOtherSolutions.com
password to any third parties nor share it with any third parties. If
you lose control of your password, you may lose substantial control over
your personally identifiable information and may be subject to legally
binding actions taken on your behalf. Therefore, if your password has
been compromised for any reason, you should immediately change your
password by visiting the preferences page on the Site.
You may, however, disclose your password to certain third parties with
whom TheOtherSolutions.com has entered into specific contractual and
technical arrangements designed to safeguard your password, in order to
enjoy the benefits of those third parties services in relation to the
TheOtherSolutions.com services.
If you wish to change your password you can do so at any time through
the "My Account" section of the site at
http://www.theothersolutions.com/catalog/account.php
9. Reviewing and Changing Your Personally Identifiable Information
You can at any time review and change the information you
submitted during registration by visiting the
My
account page on the Site (http://www.theothersolutions.com/catalog/account.php).
You must promptly update your information if it changes. Once
posted, you cannot change or remove any public postings made in our
forums or other message areas or the feedback area.
You can at any time ask to see and have removed any information that
we have stored on you, though we reserve the right to charge for this
service. Please contact
Henrik Vestermark if you would like your personal information removed.
We will retain in our files information you have requested to remove in
some circumstances, such as to resolve disputes, troubleshoot problems
and enforce our User Agreement. Further, such prior information is never
completely removed from our databases due to technical constraints and
the fact that we back up our systems. Therefore, you should not expect
that all of your personally identifiable information will be completely
removed from our databases in response to your requests that it be
removed.
10. Other Information CollectorsExcept as otherwise expressly
discussed in this Privacy Policy, this document only addresses the use
and disclosure of information we collect from you. To the extent that
you disclose your information to other parties, whether they are other
members of the Site or other sites throughout the Internet, different
rules may apply to their use or disclosure of the personal information
you disclose to them.
11. Security
In order to process and protect your credit card details, our payment
provider PayPal uses SSL (secure
sockets layer) encryption. The secure server is hosted by
PayPal and not The Other
Solutions.
On the E-consultancy site we use best endeavor to safeguard the
confidentiality of your personal identifiable information but we do not
use encryption (such as SSL) or firewalls to further protect the
information as it travels across the Internet. This is because we do not
believe that, apart from the credit card information processed by PayPal,
the personal information we currently collect warrants such measures and
the accompanying loss of speed experienced. You should be aware that
"perfect security" does not exist on the Internet.
12. Changes to Privacy PolicyIf we are going to use your
personally identifiable information in a manner different from that
stated at the time of collection we will notify you via email, prior to
making such changes. You will have a choice as to whether or not we use
your information in this different manner. In addition, if we make any
material changes in our privacy practices that do not affect user
information already stored in our database, we will post a prominent
notice, before changes go into affect, on our web site notifying users
of the change. In some cases where we post the notice we will also email
users, who have opted to receive communications from us, notifying them
of the changes in our privacy practices.
13. Downloadable Software Disclaimer
The policy covers only information that is collected through this Web
site, and does not cover information that may be collected through
software downloaded from the site.
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